OCME has never been so close to you!
In OCME there is a series of smart systems and services at your disposal, involving a cooperation between customers and OCME technicians. Our remote support and wearable devices will give you the opportunity to talk directly to OCME senior engineers, available at OCME headquarters, in case of any critical matters arising during production.
These different types of remote supports will allow to reduce downtimes as quickly as possible, thanks to the use of innovative tools that do not require the presence of the technicians on site.
All OCME's documentation now are available on "My OCME app"
Contact us to receive your username and password to access MY OCME, a mobile app that allows its customers to access our services from their fingertips. The app includes features such as:
- Consult OCME’s documentation (spare parts catalogues, electrical and pneumatic diagrams)
- Emergency ticket management
- Creation and management of orders, review the status for spare parts, service, etc.
- 3D Catalogue and eCommerce built-in engine
- Management of multimedia contents for training purpose
- Access points for the remote support service, with wearable devices
- Interactive information on predictive maintenance, TCO, etc.
The most experienced technical support has never been so close to you: thanks to the use of wearable devices we are able to give real-time technical support to our engineers and customers.
Users will be able to directly look into a machine or a particular problem and to show directly to our technicians in OCME Headquarters what the issue is. Thanks to audio-video support,
we will be able to improve the way we receive or give support on our machines around the world.
This system will easily help our Senior engineers or your technical staff to connect, in order to get a much better support in troubleshooting issues remotely.
The distance won’t be an obstacle anymore.
A new internal infrastructure has been created with a dedicated remote assistance server fully managed by OCME.
The systematic and logical registration of the cause of every issue that we've happened to face over our long-lasting experience, allows us to support our customers with the indication of possible corrective measures and solutions.
Troubleshooting often involves an activity of elimination, in a kind of step-by-step escalation that will lead to detect the failure and solve it.
Thanks to the use of proper tools, and with the customer’s authorization, we are able to grant a remote connection to your equipment so that we can monitor them, with a direct control from our operational headquarters.